Support centre
Frequently Asked Questions
Answers to the questions academy leaders ask most often.
What is Play A Sport Partner?
Play A Sport Partner is an app for sports academies to manage their academy profile, batches, bookings, coaches, and payments from one place.
Who can use this app?
Sports academy owners, coaches, training centers, clubs, and sports organizations can use the app.
How do I register my academy?
Download the app, create an account using your mobile number or email, verify the OTP, and complete your academy profile.
Can I manage multiple academy branches?
Yes. You can manage multiple branches from a single account, subject to your account permissions.
How do I add a new academy?
Go to Coaching Centers and tap Add Center. Enter the required details, including Center Name, Mobile Number, Email ID, Center Logo, Age Group, Address, Sports, Operating Hours, and any other mandatory information. Once you've completed the details, review them and tap Publish to submit your academy for verification. Your academy will become visible on Play A Sport only after it has been reviewed and approved by our team.
How do I create a new batch?
Go to Batches, tap Add Batch, enter the schedule, fees, age group, capacity, and publish it.
How do students book my academy?
Once your academy and batches are published, they become visible on the Play A Sport app, where users can discover and book them.
Can I edit my academy information later?
Yes. You can update your academy details, contact information, facilities, timings, photos, and other information anytime.
How do I receive booking notifications?
You'll receive instant notifications whenever a new booking, cancellation, or enquiry is made.
How are payments handled?
Payments are securely processed through the platform and are settled according to the payout schedule.
Where can I check my earnings?
You can view your transactions, payouts, and payment history in the Payout section.
Can I upload academy photos and videos?
Yes. You can showcase your academy by uploading images and videos to attract more students.
How do I change my password?
Go to Profile → Change Password and follow the instructions.
I forgot my password. What should I do?
Tap Forgot Password on the login screen and verify your registered mobile number or email to reset it.
How do I contact Play A Sport support?
Use the Help & Support section in the app or contact our support team through the official Play A Sport website.
Is my academy data secure?
Yes. Your information is protected using secure authentication and encrypted data storage.
Is there any registration fee?
No. Play A Sport does not charge any registration fee for onboarding sports academies. Registration is completely free, allowing you to join the platform and showcase your academy at no cost.
Can I temporarily hide my academy?
Yes. You can make your academy inactive and reactivate it whenever you're ready.
How do I update batch fees or timings?
Open the batch, edit the required details, and save the changes. Updates are reflected immediately after approval (if applicable).
Can multiple staff members manage the same academy?
Yes, depending on your account permissions and available features.
What sports are supported?
Play A Sport supports multiple sports, including Cricket, Football, Badminton, Basketball, Swimming, Tennis, Table Tennis, Skating, Martial Arts, Yoga, and many more.
Can I add coaches to my academy?
Yes. You can add coaches and provide their relevant details and profiles for your academy.
How do I manage booking requests?
When a user requests a booking, the request is sent to the academy. You can review the batch availability and accept or reject the booking request.
When will I receive the booking payment?
Once you accept a booking request, the user can proceed with the payment. Payments and settlements are processed according to the applicable Play A Sport payment and settlement terms.
How can I manage my academy's payment details?
You can add and update your required bank/UPI and payment-related information through the Partner platform.
How can I check my academy's bookings?
You can view booking requests and their current status through the Partner App/Website.
What happens if a batch is full?
If a batch has reached its capacity, the academy can reject the booking request or take the appropriate action based on the batch availability.
Can I add or update batch capacity?
Yes. Academy owners can manage the capacity of their batches through the Partner platform.
Can I add different coaches to different batches?
Yes. You can assign different coaches to different batches based on the sport, batch timing, and coaching requirements.
How long does it take for my academy to be approved?
Once all the required academy details have been submitted and verified, the academy will be reviewed for approval. The approval time may vary depending on the verification process.
Can I view the details of enrolled students?
Yes. Academy owners can view the relevant details of students enrolled in their academy through the Partner App/Website.
Can I download my payment/settlement report?
Yes. You can view your payment and settlement details and download the available reports from the Partner platform.
What should I do if I haven't received my settlement?
Please first check your settlement and bank/UPI details in the Partner platform. If everything is correct and the payment is still not received, contact the Play A Sport support team for assistance.
Why should I list my academy on Play A Sport?
Listing your academy on Play A Sport helps you reach more parents, showcase your sports programs, batches, coaches, and facilities, and receive booking requests through the platform. It also makes it easier for users to discover and choose your academy.
Still have a question?
Our academy experts are here to help.