Privacy Policy

SISE only collects the personal information as shared by you with us when you register on our website or mobile application for availing our services or for obtaining information about us or our Products and Services or for contacting us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. We process your Personal Data only with your Consent, which must be free, specific, informed, unconditional, unambiguous and limited to the purpose. The personal information we collect may include the following:

• Your account related information such as your name, email address, phone number; age;
• Mobile Device Access - In order to provide accurate results and assistance, we may request you to allow access to your mobile device's bluetooth, calendar, camera, call, contacts, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
• Payment information;
• Geolocation - We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
• IP Address;
• People, addresses and phone numbers in your address book;
• Personal description and photograph, if shared by you on your Profile page;
• Credit history information;
• Past bookings, upcoming bookings through our Platform;
• Cookies and web beacons;
• Your preferred sports activities and Institutions;
• Membership details.

You may opt to not provide certain personal information to us; however, the same may affect your overall experience in benefitting from our Products and Services.

The aforementioned Personal information may be collected when you engage in any of the following activities:

• Granting permission to upload your contacts, including access to mobile device contacts or messages for certain services;
• Configuring your settings, providing data access permissions;
• Participating in any discussion, feedback or any other community feature as may be shared by us;
• Seeking alerts on new listings of Institutions, or vacancy in any Institution;
• Chatroom, feedback videos, audios etc.

Additional protection for certain Personal Data.

While the DPDP Act does not create a separate category of "sensitive" personal data, we may apply additional safeguards to certain Personal Data due to its nature. We process such data only when necessary for the stated purposes, with appropriate security measures, and with your Consent or as otherwise permitted by applicable law. This may include:

• Medical conditions (if any) and fitness regimes;
• Credit card/debit card/other payment mode information to facilitate payments for our Services.

We may use such Personal Data, for example, to share relevant information with the Institutions that you choose to avail services from so that they are apprised of any disclosed health conditions in advance to provide appropriate services and care. We will obtain your Consent for such processing where required, and you may withdraw your Consent at any time. Access to such Personal Data will be restricted to a limited number of authorized personnel on a need-to-know basis.

Social Media Login Data.We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, Google or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE MANAGE SOCIAL MEDIA LOGINS".

Automatically collected information. If you use our application, we also may collect the following information if you choose to provide us with access or permission:

• The internet protocol (IP) address utilized for your computer's internet connection;
• Login, email address, and password details;
• Device or computer location;
• Device metrics encompassing usage times, application usage, connectivity specifics, and any encountered errors or event failures;
• Services metrics, involving technical errors, user interactions with service features/content, preferences, backup data, device location during app usage, and uploaded image/file information (e.g., file names, timestamps, and locations);
• Version details and time zone settings;
• Purchase and content usage history;
• Complete Uniform Resource Locator (URL) clickstream from, to, and within SISE's websites, including timestamps; products and content viewed or searched; page responsiveness, download issues (e.g., scrolling, clicks, mouse-overs);
• Phone numbers utilized for contacting customer service.

Push Notifications.We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application, for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://playasport.in/cookie-policy.

Information received from third-party sources. We may receive information about you from other third-party resources such as public databases, social media platforms, data providers or other third parties and this information may include your email address, phone number, social media profile, IP address etc.

If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.

We process your information after receiving your consent for the purpose of enhancing your experience while accessing our Services.

We process Personal Data only for clear, specific purposes and on valid legal grounds under applicable law, including where you have provided Consent or where processing is necessary to provide the Services you request or comply with legal obligations. Where we use cookies/advertising identifiers or send marketing communications, we will provide appropriate choices/controls and honor your preferences. For example, we may process your personal information for some of the purposes described in order to:

• Send users information about special offers and discounts on our products and services;
• Develop and display personalized and relevant advertising content for our users, where you have provided the necessary choices/permissions (and not for Children);
• Analyze how our Services are used so we can improve them to engage and retain users;
• Support our marketing activities, including sending promotional communications where permitted by law and consistent with your preferences (and not for Children);
• Diagnose problems and/or prevent fraudulent activities;
• Understand how our users use our products and services so we can improve user experience;
• To enable you to make payments for our Services. We use a third-party service provider to manage payment processing. This service provider is not permitted to store, retain or use information that you will provide other than for the sole purpose of processing the payments on our behalf;
• To seek your feedback about our Service;
• Process your requests, enquiries and complaints, customer services and other related activities;
• Develop and display personalized content catering to your interests, location etc.;
• Identify the usage trends and preferences to further improve your experience.

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Contractual Obligations. We might handle your personal information when we deem it necessary to meet our contractual responsibilities towards you. This includes providing our Services or doing so at your request before finalizing a contract with you.

In India, the law on data protection is in the process of being executed; however, on the basis of the existing practice and guidelines available, we handle your information. There are certain rights available to you as the Data Principal, in relation to the use of your data:

• Right to Information: You possess the right to receive information regarding the collection and utilization of your personal data, as outlined in this Policy.
• Access Rights: You hold the right to access the personal data you've provided by requesting us to furnish the same.
• Right to Update/Modify/Rectify: You retain the right to request us to correct or update your inaccurate or incomplete personal data.
• Right to Erasure: You maintain the right to request the deletion of your personal data from our records.
• Right to Limit Processing: You have the right to request us to temporarily or permanently cease processing all or some of your personal data.
• Right to Withdraw Consent: You have a right to withdraw your consent at any juncture.
• Right to Grievance Redressal and Escalation: You have a right to seek resolution of grievances and access escalations.

Institutions and Other External Service Providers:We might share your information with third-party vendors, service providers, contractors, or agents ("third parties") who perform services on our behalf and need access to your information for those purposes. We have contractual agreements with these third parties that are designed to protect your personal information. They are only permitted to handle your personal information as per our instructions, refrain from sharing it with any other organization, and commit to safeguarding and retaining the data for the duration specified by us.

The categories of third parties with whom we might share personal information include:

Additionally, there are specific instances where we may need to share your personal information:

• Business Transfers: In situations involving mergers, sale of company assets, financing, or acquisition of our business, we might share or transfer your information.
• Google Maps Platform APIs Usage: Certain Google Maps Platform APIs might access and use your information for location-specific requests. We store location data on your device for a specified period. You can revoke consent by contacting us.
• Affiliates: We might share your information with our affiliates, requiring them to adhere to this privacy notice.
• Business Partners: Your information might be shared with our business partners to provide specific products, services, or promotions.
• Other Users: When sharing personal information on public areas or interacting with other users, such information may be publicly visible. Also, interactions via social networks could make certain details accessible to your contacts.

Our Services are not directed at children under 16 years. For purposes of Indian law, an individual below 18 years is a "Child". Accordingly, if you are 16 or 17 years old, you may use the Services only after we obtain verifiable consent from your parent or lawful guardian and subject to the additional protections described below. If you are 18 years or older, you may provide consent on your own behalf.

Where a user indicates an age below 18, we will obtain verifiable consent of the parent/guardian before enabling the account and before processing the Child's Personal Data, including by using one or more verification methods such as OTP-based verification to a parent/guardian contact and/or other reasonable verification steps as required for our Services.

To obtain verifiable consent, we implement reasonable measures to (i) verify the identity of the parent or lawful guardian and their control over the contact details used for consent, and (ii) establish a clear linkage between the consenting adult and the Child account. We maintain records evidencing such verification and linkage, including the verification method used, date and time, and a reference identifier (and where applicable, a securely stored and/or tokenized record of the verification outcome), together with the Child account identifier to which the consent relates.

For Children below 18, we will:

• Limit processing to what is necessary to provide the Services requested;
• Not engage in behavioral tracking or targeted advertising directed at the child; and
• Not share the child's Personal Data with third parties except as necessary to provide the Services, comply with law, protect safety, or as otherwise permitted for the stated purpose and under appropriate safeguards.

If we learn we processed a Child's Personal Data without verifiable consent, we will suspend the account and take steps to delete or anonymize such Personal Data unless retention is required by law, and we will notify the parent/guardian using the contact details available to us. If an adult creates or pays for a Child-related booking, the adult must confirm they are the parent/guardian or are authorized by the parent/guardian to provide the Child's Personal Data.

The Services, which might include our offer wall, could connect to third-party websites, online services, or mobile applications, and display advertisements from non-affiliated third parties. These links may direct you to other websites, services, or applications. Consequently, we do not assure the reliability of such third parties, and we are not accountable for any losses or damages resulting from using these third-party websites, services, or applications.

The presence of links to third-party websites, services, or applications does not signify our endorsement. We cannot ensure the safety and confidentiality of information provided to third parties. Any data collected by third parties is beyond the scope of this privacy notice. We do not assume responsibility for the content, privacy practices, or policies of any third parties, including other websites, services, or applications linked to or from the Services. It is advisable to review the policies of these third parties and directly contact them to address any inquiries.

We might employ cookies and akin tracking technologies (such as web beacons and pixels) to obtain or retain information. Detailed information on our utilization of these technologies and how you can decline specific cookies is outlined in our Cookie Notice: https://playasport.in/cookie-policy.

Our Services offer you the option to sign up and log in using your third-party social media account details (such as Facebook or Twitter logins). If you choose this method, we will receive certain profile details from your social media provider. The profile data we receive might vary based on the involved social media provider but typically includes your name, email address, friends list, profile picture, and other information you publicly share on the platform. For instance, if you log in using Facebook, we may request access to additional permissions related to your account, such as your friends, check-ins, and likes, and you have the option to grant or refuse access to each individual permission.

We will utilize the information received solely for the purposes described in this privacy policy or as explicitly communicated to you within the applicable Services. Please note that we do not govern nor take responsibility for other uses of your personal information by your third-party social media provider. We suggest reviewing their privacy notice to comprehend how they gather, utilize, and share your personal information, as well as how to set your privacy preferences on their platforms and apps.

We may transfer, store, and process your information in countries outside India; however, this will vary basis the Central Government of India's regulations and permissions, from time to time.

Our servers are situated in India. If you access our Services from a location outside, be aware that we may transfer, store, and process your information in our facilities and by third parties with whom we share your personal information.

We've implemented protective measures, for personal information transfers between our group companies and with third-party providers. These clauses mandate all recipients to protect personal information processed from India in compliance with the existing laws in India.

We retain your Personal Data only as necessary for the stated purpose or as required by law. Specifically:

• For active users: As long as your account exists or the purpose persists.
• After purpose fulfillment: Deleted or anonymized within a reasonable period after the purpose is fulfilled, unless retention is required or permitted by law (for example, for compliance, dispute resolution, or enforcing our agreements).
• Inactivity: If there is no interaction with your account for 3 years, we may delete or anonymize your Personal Data after providing you prior notice via email and/or push notification, unless retention is required or permitted by law (e.g., tax records for 7 years). We conduct periodic reviews to ensure accuracy and delete or anonymize data that is no longer necessary for the stated purposes.

When there's no legitimate business need to process your personal information, we'll either delete or anonymize it. If not feasible (like archived backups), we'll securely store your information while restricting further processing.

We've implemented reasonable technical and organizational security measures to protect processed personal information such as encryption for payments/transfers, access controls and regularized security audits. However, no online transmission or data storage is 100% secure.

Periodically, we may revise this privacy notice. Any updated version will display a revised "Effective Date" and will become operational once accessible. If substantial alterations are made to this notice, we might notify you either by prominently displaying the changes or by directly sending you a notification. We encourage you to frequently review this privacy notice to stay informed about how we protect your information.

For inquiries or remarks about this notice, you may reach out to our Grievance Office, [Name: Play A Sport], via email at [email protected], by phone at [Phone Number: +919230981848 & +919230981845].

As per the laws applicable in India, you might have the right to request access to your personal information collected by us, amend that data, or have it erased. To initiate a request to review, update, or delete your personal information, please write to us at [email protected].